I have a NRFC
account (No: 995902459XXXXX @ Kottawa Branch).
Due to
some urgent financial requirement, my wife (Mrs. Silva) was trying to
withdraw money this morning (18 Sep 13) but was refused that facility despite,
Sshe was presenting a proper legal documents to prove her Identity as well as
her authorization to execute such transaction in my absence.
Therefore,
First I wish to know on what grounds that she was denied the withdraw.
Secondly
when and how could I clear this obstacle as I am urgently in need for money.
Awaiting
a favourable and speedy response.
Thanks.
Sasanka De
Silva.
+++++++++++++++++++++++++++++++++++
Dear sir,
We are
unable to process your above request due to following reasons.
power
of attorney should be issued within one year,
power
of attorney not introduced by account holder,
should
be a specific power of attorney stating required accounts.
In the
alternative we suggest the following,
please
send a request to transfer money from nrfc account to any other specified
account
stating
account numbers and names with your signature.
Please
also attach a copy of your nic/passport .
regards,
suraj
jayaratne
assistant
manager-kottawa branch
++++++++++++++++++++++++++++++++++++
Dear Mr. Jayaratne,
That was a legal document without expiry
covering all matters and accepted anywhere in Sri Lankan except at your Bank
and that was a disappointment.
I may have very limited funds in my account but
I have a larger circle of friends and I am sure I will share my bitter
experience with them soon.
This was not the first occasion Kottawa branch
disappointed me and soon I will decide what to do with our accounts held with
you.
Once again it was a big disappointment and I
thought I was dealing with a 21st Century bank and not with a medieval one.
Sasanka De Silva.
+++++++++++++++++++++++++++++++++++
Now you be the judge of their claim of being the Bank with Heart.
I say Bull shit.